1. These Terms

1.1 These Terms and Conditions apply when you place an order for products through our website: https://www.fillersupplystore.com/.

1.2 Please read these terms carefully before ordering. They explain who we are, how we supply products, how contracts are formed or ended, and what steps to take if something goes wrong. If anything in these terms seems unclear or incorrect, feel free to contact us before placing your order.

1.3 Business or Consumer Status
Your legal rights under these terms depend on whether you are a consumer or a business customer. You are considered a consumer if:

• 1.3.1 you are an individual; and
• 1.3.2 you are purchasing products mainly for personal use and not for business or professional purposes.

1.4 If you are a business customer, these terms represent the full agreement between you and Filler Supply Store. You confirm that you have not relied on any statements or promises not included in these terms, and you waive any right to claims based on misrepresentation not expressly stated here.

2. Information About Us and How to Contact Us

2.1 We are Filler Supply Store, operating under fillersupplystore.com. Our registered addresses are:
700 Montgomery St, Jersey City, NJ 07306, USA
and
Victoria St, West Bromwich B70 8ER, United Kingdom

2.2 You can contact us via email at:
sales@fillersupplystore.com

2.3 If we need to contact you, we will use the details you provided when placing your order.

2.4 Any reference to “writing” or “written communication” includes email.

3. Our Contract With You

3.1 A binding contract is created once we send you an email confirming that your order has been accepted.

3.2 If we cannot accept your order, we will notify you and no payment will be taken. This may happen due to reasons such as stock shortages, pricing errors, delivery restrictions, credit concerns, or unexpected operational issues.

3.3 Once your order is confirmed, we will provide an order number. Please use this number whenever you contact us about your purchase.

4. The Products

4.1 Product images on our website are for illustration purposes only. Actual products may vary slightly in colour or packaging.

4.2 Packaging may differ from what is shown online.

4.3 All products are intended for use only by qualified medical professionals.

5. Changes to Your Order

If you need to make changes to your order, please contact us as soon as possible. We will let you know whether the changes can be made and whether they affect pricing, delivery times, or availability.

6. Changes We May Make

We may update or modify products:

• 6.1.1 to comply with legal or regulatory requirements; or
• 6.1.2 to make minor technical improvements or enhancements.

7. Delivery

7.1 Delivery charges are shown at checkout and depend on the delivery method selected. All deliveries require a signature upon receipt.

7.2 International Shipping
We may deliver outside the UK at our discretion. Any customs duties, import taxes, or local regulatory requirements are the customer’s responsibility. We are not liable for customs delays, seizures, or rejections.

7.3 Delivery Times

• In-stock items: dispatched within 2 working days
• Out-of-stock items: dispatched within 7–14 working days
• International delivery: typically 7–14 working days after order acceptance

7.4 We are not responsible for delays outside our control, but we will keep you informed where possible.

7.5–7.8 Ownership and responsibility for goods pass to you once full payment has been received and the goods have been delivered.

7.9 If required documents (such as prescriptions) are not provided, we may delay or cancel your order.

8. Your Right to End the Contract

8.1 You may cancel your order by contacting us using the details in Section 2.

8.2 If you cancel before dispatch and we are not at fault, reasonable deductions may apply.

8.3 If goods have already been dispatched or received, they must be returned at your own cost.

8.4 You are entitled to a full refund if we make significant changes, pricing errors, or experience major delays.

8.5–8.7 Consumer Cooling-Off Rights
Consumers may cancel within 14 days unless exclusions apply.

8.6 Exclusions include:

• Sealed hygiene or medical products that have been opened
• Cold chain products
• Products that have been mixed or cannot be separated

8.8 Returns Policy
You must notify us within 5 days of receiving your order. Items must be unopened, unused, undamaged, and not part of cold chain storage.

8.9–8.12 Return costs, refunds, and deductions will be handled in line with applicable consumer protection laws.

9. Our Right to End the Contract

We may cancel the contract if required information is not provided or if delivery cannot be completed. Refunds may be subject to reasonable deductions where applicable.

10. Voucher Codes and Promotions

Voucher codes are valid for up to 6 months unless otherwise stated. We may withdraw promotions or cancel orders if misuse or abuse is suspected.

11. Defective Products – Consumers

We are legally required to supply products that match the description and quality stated in your order. Your statutory rights remain fully protected.

12. Defective Products – Business Customers

We are not the manufacturer of the products, but we will pass on any applicable manufacturer warranties where possible. To the fullest extent permitted by law, we exclude implied warranties for business customers.

13. Price and Payment

Prices are shown at checkout and must be paid in full before dispatch. We accept bank transfers, credit cards, and debit cards.

14–15. Liability

Our liability is limited to the extent permitted by law. We are not responsible for indirect or business-related losses.

16. Personal Information

We handle your personal data in line with our Privacy Policy:
https://fillersupplystore.com/privacy-policy/

17. Other Important Terms

These terms are governed by English law. The applicable courts will depend on whether you are a consumer or business customer. Consumers may also access alternative dispute resolution options.

18. Wholesale Orders

All wholesale orders that have been paid for and processed are non-refundable, including partially shipped orders, as stock is specially sourced for each order.