Privacy Policy

Last Updated: May 2, 2025

At Filler Supply Store, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, make a purchase, contact us, or otherwise interact with our services.

Throughout this Privacy Policy, the terms "Filler Supply Store," "we," "our," and "us" refer to Filler Supply Store. The terms "you" and "your" refer to any visitor, customer, or user of our website and services.

By accessing or using our website and services, you agree to the practices described in this Privacy Policy. We encourage you to read this document carefully to understand how your information is handled.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, legal requirements, or the services we provide.

When updates are made, the revised version will be published on this page and the "Last Updated" date will be adjusted accordingly. If required by law, we will provide additional notice regarding significant changes.

Information We Collect

To provide our products and services effectively, we collect certain personal information. The information we collect depends on how you interact with our website and services.

Information You Provide Directly

When placing an order, creating an account, or contacting us, you may provide information such as:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Payment confirmation details
• Account login credentials
• Customer service inquiries and communications

Some information is necessary for us to process orders and provide specific features. If you choose not to provide certain information, some services may not be available to you.

Information Collected Automatically

When you visit our website, we may automatically collect certain technical and usage information through cookies and similar technologies.

This information may include:

• IP address
• Browser type and version
• Device information
• Operating system
• Website pages visited
• Time spent on pages
• Clicks and browsing behavior
• Network and connection information

This data helps us improve website performance, understand customer preferences, and enhance the overall user experience.

Information Received from Third Parties

We may receive information about you from trusted third-party service providers, including:

• E-commerce platform providers such as Shopify
• Payment processors that securely handle transactions
• Shipping and logistics partners
• Marketing and analytics providers
• Advertising partners that help us measure campaign effectiveness

Any information received from third parties is treated in accordance with this Privacy Policy.

How We Use Your Information

We use personal information for a variety of business purposes, including:

Processing Orders and Providing Services

Your information may be used to:

• Process and fulfill orders
• Verify payments
• Arrange shipping and delivery
• Manage customer accounts
• Handle returns, exchanges, and refunds
• Communicate regarding purchases and order updates

Marketing and Promotional Communications

We may use your information to send:

• Product updates
• Promotional offers
• Company news
• Marketing emails and newsletters

You can opt out of marketing communications at any time by following the unsubscribe instructions included in our emails.

For customers located in the European Economic Area (EEA), marketing activities may be conducted based on our legitimate business interests in accordance with Article 6(1)(f) of the GDPR.

Security and Fraud Prevention

Protecting our customers and business is important to us.

We may use personal information to:

• Detect suspicious activity
• Prevent fraud and unauthorized transactions
• Investigate security incidents
• Enforce our terms and policies

Users are responsible for maintaining the confidentiality of their account credentials.

Customer Support and Service Improvement

Your information helps us:

• Respond to inquiries
• Provide customer support
• Improve website functionality
• Enhance product offerings
• Develop new services and features

Cookies and Tracking Technologies

Filler Supply Store uses cookies and similar technologies to improve website functionality and personalize your experience.

Cookies help us:

• Remember user preferences
• Analyze website traffic
• Measure marketing performance
• Improve site security and usability

You can control or disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.

We also recognize the Global Privacy Control (GPC) signal where applicable, allowing users to opt out of certain data-sharing practices and targeted advertising.

How We Share Personal Information

We may share personal information only when necessary for legitimate business purposes, including:

Service Providers

We may share information with trusted partners that assist us with:

• Payment processing
• Shipping and logistics
• Website hosting
• Analytics services
• IT and technical support

Marketing and Advertising Partners

We may share limited information with advertising and marketing partners to help us deliver relevant content and measure campaign performance.

Corporate Affiliates

Information may be shared within our corporate group where necessary for business operations.

Legal Requirements

We may disclose information when required by law or when necessary to:

• Comply with legal obligations
• Protect our rights and property
• Prevent fraud or illegal activities
• Protect the safety of customers, employees, and partners

With Your Consent

We may share information when you specifically request or authorize us to do so.

We do not use or disclose sensitive personal information without appropriate consent or where prohibited by law.

User-Generated Content

If you submit reviews, comments, testimonials, or other content through public areas of our website, that information may become visible to other users.

Please avoid sharing personal information in public submissions. We are not responsible for how third parties may use information you choose to make publicly available.

Third-Party Websites

Our website may contain links to external websites operated by third parties.

Because we do not control these websites, we are not responsible for their content, privacy practices, or security measures. We recommend reviewing their privacy policies before providing personal information.

Children's Privacy

Our products and services are not intended for individuals under the age of 16.

We do not knowingly collect personal information from children. If we become aware that information has been collected from a child under 16, we will take reasonable steps to delete it promptly.

Parents or guardians who believe a child has provided personal information may contact us for assistance.

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to maintain strong security practices, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Complete transactions
• Meet legal and regulatory obligations
• Resolve disputes
• Enforce agreements and policies

Retention periods may vary depending on the type of information and applicable legal requirements.

Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Obtain a copy of your data
• Restrict or object to certain processing activities
• Withdraw consent where processing is based on consent
• Opt out of targeted advertising, data sharing, or data sales where applicable

To exercise any of these rights, please contact us using the details provided below.

We will respond to verified requests in accordance with applicable privacy laws.

International Data Transfers

Because we serve customers in multiple countries, your personal information may be processed or stored outside your country of residence.

When transferring personal information internationally, we use appropriate safeguards and recognized legal mechanisms, including Standard Contractual Clauses where required, unless an adequacy decision applies.

Contact Us

If you have any questions about this Privacy Policy, your personal information, or your privacy rights, please contact us:

Filler Supply Store
📍 Address: Victoria St, West Bromwich B70 8ER, United Kingdom
📧 Email: sales@fillersupplystore.com

For the purposes of applicable data protection laws, Filler Supply Store acts as the data controller unless otherwise specified.