Shipment Policy

1. Introduction

At Filler Supply Store, we strive to ensure every order arrives safely, securely, and on time. As a trusted supplier of premium dermal fillers and aesthetic products, we work with reliable international courier partners to provide efficient shipping services throughout Europe and worldwide.

This Shipping Policy explains where we ship, how orders are delivered, estimated delivery times, shipping costs, tracking information, and other important details related to your shipment.

2. Shipping Destinations

Filler Supply Store proudly offers worldwide shipping, delivering to customers across:

• Germany and other European countries
• The United Kingdom and Switzerland
• The United States and Canada
• Asia, the Middle East, and many other international destinations

If you're unsure whether we deliver to your location, please contact our customer support team before placing your order.

3. Shipping Methods & Estimated Delivery Times

To ensure secure and timely delivery, we partner with trusted international couriers, including DHL, FedEx, UPS, and DPD.

Standard Shipping (EU & UK)

• Estimated delivery: 3–7 business days
• Available throughout the European Union and the United Kingdom

Express Shipping (EU & UK)

• Estimated delivery: 1–3 business days
• Ideal for urgent orders

Standard International Shipping

• Estimated delivery: 5–12 business days
• Available for most international destinations

Express International Shipping

• Estimated delivery: 3–5 business days
• Available in selected countries

Please note: Delivery times are estimates only and may be affected by customs processing, local courier delays, weather conditions, or public holidays.

4. Order Processing

We aim to process all orders as quickly as possible.

• Orders are typically processed within 1–2 business days after payment confirmation.
• Orders placed before 12:00 PM (CET) are often processed on the same business day.
• Orders placed on weekends or public holidays will be processed on the next business day.

To avoid delays, please ensure that your payment has been completed and your shipping information is accurate when placing your order.

5. Shipping Costs

Shipping costs are calculated based on several factors, including:

• Package weight and dimensions
• Delivery destination
• Selected shipping method (Standard or Express)

The exact shipping fee will be displayed during checkout before payment is completed. If you would like a shipping quote before placing an order, feel free to contact our team.

6. Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email or WhatsApp.

You can track your shipment directly through the courier's website:

• DHL
• FedEx
• UPS
• DPD

If you do not receive tracking information within 48 hours after your order has been shipped, please contact our support team and we will be happy to assist.

7. Customs Duties & Import Taxes

For international orders, customs duties, VAT, import taxes, or other fees may apply depending on your country's regulations.

Please note:

• Any customs duties, taxes, or import charges are the responsibility of the customer.
• Filler Supply Store is not responsible for delays caused by customs clearance procedures.
• If you require assistance with customs documentation, our team will be happy to help where possible.

8. Shipping Delays & Delivery Issues

While we make every effort to ensure timely delivery, occasional delays can occur due to circumstances beyond our control, including:

• Severe weather conditions
• Customs inspections or clearance delays
• High shipping volumes during holidays or peak seasons
• Incorrect or incomplete delivery information

To help prevent delivery issues, please double-check your shipping details before submitting your order.

If your shipment has exceeded the estimated delivery timeframe, please contact us and we will investigate the matter with the courier.

9. Lost, Stolen, or Damaged Shipments

Damaged Deliveries

If your package arrives damaged, please:

1. Take clear photographs of the packaging and products.
2. Contact us within 48 hours of receiving the shipment.

Our team will review the case and work with you toward an appropriate resolution.

Lost or Stolen Packages

If your tracking information shows that your package has been delivered but you have not received it:

1. Check with household members, neighbors, or your local courier.
2. Contact the courier for additional delivery details.
3. If the package cannot be located, contact us so we can begin an investigation.

Refunds or replacements for lost shipments are reviewed and handled on a case-by-case basis.

10. Order Changes & Cancellations

If you need to modify or cancel an order, please contact us as soon as possible via email or WhatsApp.

• Orders canceled before shipment are eligible for a full refund.
• Once an order has been dispatched, it can no longer be canceled.
• Any return requests after shipment will be subject to our Returns & Refunds Policy.

11. Returned Shipments & Failed Deliveries

In some cases, shipments may be returned to us due to:

• An incorrect shipping address provided by the customer
• Failure to collect the package from the courier
• Refusal to pay applicable customs duties or taxes

If an order is returned under these circumstances:

• The customer will be responsible for any additional shipping fees required to resend the package.
• If the customer chooses not to have the order reshipped, a refund may be issued minus the original shipping costs and any applicable return charges.

12. Contact Us

If you have any questions about shipping, delivery times, tracking information, or an existing order, our team is here to help.

Filler Supply Store

United States Office
700 Montgomery St, Jersey City, NJ 07306, USA

United Kingdom Office
Victoria St, West Bromwich B70 8ER, United Kingdom

Email: sales@fillersupplystore.com

We are committed to providing fast, secure, and dependable delivery services, ensuring your products arrive safely and efficiently every time.