Returns and Refunds

1. Introduction

At Filler Supply Store, we are dedicated to providing authentic, high-quality dermal fillers and aesthetic products to customers across Europe and worldwide. We take pride in maintaining strict quality standards and ensuring every order is handled with care.

Customer satisfaction is important to us. While we strive to deliver every order accurately and in perfect condition, we understand that issues can occasionally arise. This Returns & Refund Policy outlines when returns and refunds may be accepted and explains the process for submitting a request.

2. Return Eligibility

You may be eligible for a return if any of the following situations apply:

• You received the wrong product.
• The product arrived damaged during transit.
• The product is defective or has a confirmed quality issue upon delivery.
• The quantity received does not match your order.
• The product remains unused, unopened, and in its original packaging.

Important Health & Safety Notice

Due to the medical nature of dermal fillers and injectable aesthetic products, we cannot accept returns or offer refunds for products that have been opened, used, or tampered with. This policy helps ensure product integrity and customer safety.

3. How to Request a Return

Step 1: Contact Our Support Team

Please notify us within 7 days of receiving your order by contacting our customer support team:

📧 Email: sales@fillersupplystore.com

Step 2: Provide Order Details

To help us process your request quickly, please include:

• Your order number
• Product name(s) and quantity
• Reason for the return request
• Clear photographs showing any damage, defects, or incorrect items received

Step 3: Return Authorization

Our team will review your request and, if approved, provide detailed return instructions.

Please do not send products back without prior authorization, as unauthorized returns may not be accepted or processed.

Step 4: Return Shipment

Once your return has been approved, please ship the product to the return address provided by our support team.

Unless the return is the result of our error, customers are responsible for return shipping costs.

Step 5: Inspection & Resolution

After the returned product is received, our quality control team will inspect it to verify that it meets our return requirements. Once approved, we will arrange either a replacement product or a refund, depending on the circumstances.

4. Refund Policy

Refunds may be issued under the following circumstances:

• The returned product has been received and successfully passes inspection.
• An order is canceled before it has been shipped.
• A product becomes unavailable or is out of stock after purchase.

Refund Processing Time

• Approved refunds are typically processed within 7–14 business days.
• Refunds will be issued using the original payment method whenever possible, or via bank transfer if required.

Non-Refundable Items

We are unable to provide refunds for:

• Opened or used products
• Products returned after the 7-day return window
• Items damaged due to improper handling or misuse by the customer
• Shipping and handling charges, unless the issue resulted from an error by Filler Supply Store

5. Order Cancellation Policy

If you need to cancel an order, please contact us as soon as possible.

Before Shipment

Orders canceled before shipment are eligible for a full refund.

After Shipment

Once an order has been shipped, it can no longer be canceled. Any eligible concerns must be handled through our return process in accordance with this policy.

6. Damaged or Incorrect Orders

If your order arrives damaged, incomplete, or contains incorrect products, please notify us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

• Your order number
• A description of the issue
• Clear photos of the package and affected products

After review, Filler Supply Store will arrange an appropriate solution, which may include a replacement product or a refund.

7. Contact Information

If you have any questions regarding returns, refunds, cancellations, or order-related concerns, our team is here to help.

Filler Supply Store

📍 USA Address: 700 Montgomery St, Jersey City, NJ 07306, USA

📍 UK Address: Victoria St, West Bromwich B70 8ER, United Kingdom

📧 Email: sales@fillersupplystore.com

At Filler Supply Store, we value every customer and are committed to resolving concerns fairly, professionally, and as quickly as possible.